07359 591800 · Mon–Sat 8am–7pm
Legal
Last updated: September 2026
True To Detail is a mobile car detailing business operating in Hertfordshire, UK. We are the data controller for the personal information collected through this website and our booking system. Contact: info@truetodetail.co.uk · 07359 591800.
When you submit a booking enquiry, we collect: your name, email address, phone number, service address, vehicle registration, and any notes you provide. We do not collect payment card details, as payments are taken in person on the day.
We use your personal data solely to: process and confirm your booking, contact you about your appointment, and respond to any enquiries or complaints. We do not use your data for marketing unless you have separately opted in.
We process your data on the basis of contract performance (to fulfil your booking request) and our legitimate interest in providing and improving our service. We do not rely on consent as the basis for booking-related processing.
We do not sell your personal data. We share data with service providers who help us operate our business, such as email delivery services and, where you have consented to analytics/advertising cookies, Google Analytics and Google Ads, who are contractually required to protect it. We will disclose data if required by law.
We retain booking records for up to 2 years for operational and accounting purposes. After this period, personal data is securely deleted unless we are legally required to retain it for longer.
Under UK GDPR, you have the right to access, correct, or delete your personal data; object to processing; and request data portability. To exercise any of these rights, contact us at info@truetodetail.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.
This website uses cookies. Please see our Cookie Policy for details.
We may update this policy from time to time. The current version will always be available on this page. Continued use of our website after changes constitutes acceptance of the updated policy.